Terms of Service

Last Updated: January 30, 2026

Welcome to WinScale, a service provided by Cloud-Scale ("Company," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Services Description

WinScale provides industrial scale monitoring software and hardware solutions that enable customers to stream truck scale weight data to various display devices including televisions, monitors, smartphones, tablets, and network video recorders (NVRs).

2. Subscription Plans and Pricing

2.1 Available Plans

• Single Scale Plan: $199/month - Supports one (1) scale connection
• Multi-Scale Plan: $399/month - Supports up to three (3) scale connections
• Enterprise Plan: $599/month base fee - Supports unlimited scale connections

2.2 Hardware Requirements

2.3 Enterprise Plan Terms

3. Payment Terms

Subscription fees are billed monthly in advance. Payment is due upon receipt of invoice. We accept major credit cards and ACH bank transfers. Late payments may result in service suspension after a 15-day grace period.

4. Hardware and Equipment

4.1 Ownership

All hardware gateway devices provided by Cloud-Scale remain the property of Cloud-Scale. Customers are granted a license to use the equipment for the duration of their active subscription.

4.2 Care and Maintenance

Customers are responsible for the reasonable care and maintenance of provided equipment. Customers must not modify, disassemble, or attempt to repair the hardware without prior written authorization from Cloud-Scale.

4.3 Return of Equipment

Upon termination of service, customers must return all Cloud-Scale hardware within thirty (30) days. Failure to return equipment may result in charges equal to the replacement cost of the hardware.

5. Term and Termination

5.1 Subscription Term

Single Scale and Multi-Scale plans operate on a month-to-month basis and may be cancelled with 30 days written notice. Enterprise plans require a minimum 12-month commitment.

5.2 Early Termination

Enterprise customers who terminate before the end of their contract term may be subject to an early termination fee equal to 50% of the remaining contract value.

5.3 Termination for Cause

Either party may terminate this agreement immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving notice.

6. Service Level and Support

Cloud-Scale provides technical support during normal business hours (Monday-Friday, 8:00 AM - 6:00 PM Eastern Time). Enterprise customers receive priority support and access to a dedicated account manager.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUD-SCALE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER CLOUD-SCALE WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Cloud-Scale's total liability under these Terms shall not exceed the total amount paid by the customer in the twelve (12) months preceding the claim.

8. Warranty Disclaimer

THE SERVICES AND HARDWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Indemnification

Customer agrees to indemnify, defend, and hold harmless Cloud-Scale and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses arising from Customer's use of the Services or violation of these Terms.

10. Data and Privacy

Cloud-Scale respects your privacy. Scale weight data transmitted through our services is used solely for the purpose of providing the service. We do not sell or share your operational data with third parties. For more information, please review our Privacy Policy.

11. Modifications to Terms

Cloud-Scale reserves the right to modify these Terms at any time. We will provide notice of material changes via email or through our website. Continued use of the Services after such modifications constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Hampshire, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in New Hampshire.

13. Contact Information

For questions about these Terms of Service, please contact us:

Cloud-Scale
Email: info@cloud-scale.us
Website: https://cloud-scale.us